Erica Kuhl has spent over 17 years building thriving customer communities and helping brands connect with and empower their users. As EVP & GM at Gainsight, she focuses on fostering the power of authentic customer engagement to build loyalty, innovation, and long-term success.

Before Gainsight, Erica ran her own consulting practice, advising companies on building impactful communities, and invested in community-driven startups like Bevy, Commsor, and Spekit. She also co-hosts the podcast In Before The Lock, sharing insights on community strategy and leadership.

Passionate about the transformative power of community, Erica believes customers don’t just want to buy products—they want to belong. She has dedicated her career to helping brands create trusted spaces where that belonging can thrive.